Our Statement on Privacy and Security of Information
IG3 Education Ltd is committed to protecting the privacy of our customer’s personal information. We will collect personal information from an individual in order to process an application, administer sales, provide support related to our software products and administer surveys and competitions.
The following information explains our information gathering and dissemination practices.
Information Collection and Use
IG3 Education Ltd is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement.
If a user wishes to subscribe to our mailing list, we ask for contact information such as name and email address. You may choose to stop receiving future communications from us. Please see the Opt-Out, Delete/ Deactivate section below.
Shipping and Delivery Policy
We deliver products Australia wide, depending on your exact location. Orders are dispatched within 2 business days and shipping times are estimated at between 3-7 business days depending on your location within Australia. IG3 Education Ltd ships goods Australia wide, however at this time we do NOT accept international orders through our website, please contact us on +61 7 5569 0099 or email [email protected] to enquire about a special order.
Surveys and Contests
From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and address), and demographic information (such as post code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site and our products.
Cancellation of Subscriptions
Cancellation of subscriptions are required a month in advance as per billing cycle. Notification of cancellations must please be in writing and emailed to [email protected] for cancellation in the next billing cycle.
Correction/Updating Personal Information
If a user’s personally identifiable information changes (such as your post code), or if a user no longer desires our service, we will endeavour to provide a way to correct, update or remove that user’s personal data provided to us. This can be done by contacting IG3 Education Ltd.
While IG3 Education Ltd does not give users the opportunity to remove their information from our database, you may elect not to receive future communications or to discontinue use of our service.
Customer Service Policy
IG3 Education Ltd is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.
IG3 Education Ltd offers a 10 day money back guarantee on all products purchased through its Website. Please note that the refund will exclude shipping costs to and from the customer and refunds are only given if the product is returned in its original condition, including all packaging and documentation. IG3 Education Ltd also charges a 10% handing fee on refunds.
An IP address is a number that’s automatically assigned to your computer whenever you’re surfing the Web. Web servers — the computers that “serve up” Web pages — automatically identify your computer by its IP address.
We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
If a user rejects the cookie, they may still use our site. The only drawback to this is that the user will be limited in some areas of our site. For example, the user will not be able to participate in any contests that take place.
The online ordering and purchasing system used by IG3 Education Ltd may require the use of session cookies to maintain details of a purchase throughout the order and payment process. Session cookies are terminated at the end of your session (i.e. after a timeout period, or when the user closes their browser) and are only used to complete the order and payment process.
IG3 Education Ltd does not give out personally identifiable information collected from our users to others.
When purchasing from IG3 Education Ltd your financial details are passed through a secure server using the latest 2048-bit SSL (secure sockets layer) encryption technology, which is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre [email protected]
We may share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.
Our web site may sometimes contain links to other sites. Please be aware that IG3 Education Ltd is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.
Notification of Changes
Contacting the Web Site
If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, please contact IG3 Education Ltd.